P S, Lalitha; PAIDIPATI, Kiran Kumar; KUMAR, Arvind. CUSTOMER RELATIONSHIP MANAGEMENT PRACTICES OF INDIAN PUBLIC AND PRIVATE SECTOR BANKS: AN EXPLORATORY STUDY. Indian Journal of Finance and Banking, [S. l.], v. 7, n. 1, p. 1–12, 2021. DOI: 10.46281/ijfb.v7i1.1278. Disponível em: http://cribfb.com/journal/index.php/ijfb/article/view/1278. Acesso em: 8 jun. 2025.