MORI, Yuji; OZAKI, Yasufumi; HARIMAYA, Kozo. DETERMINANTS OF CUSTOMER SATISFACTION IN RETAIL BANKING: EMPIRICAL EVIDENCE FROM JAPANESE BANK CUSTOMERS. Asian Finance & Banking Review, [S. l.], v. 8, n. 1, p. 1–12, 2024. DOI: 10.46281/asfbr.v8i1.2216. Disponível em: https://cribfb.com/journal/index.php/asfbr/article/view/2216. Acesso em: 8 jun. 2025.