The Reality of Applying BSC Approach and the Obstacles to Its Application in Islamic Banks in Palestine
Abstract
The research aimed to recognize the reality of the application of the Balanced Scorecard (BSC) Approach and the Obstacles applied in the Islamic banks in Palestine. The researcher has designed a questionnaire composed of two dimensions, then the questionnaire was distributed to male and female employees in Islamic banks operating in the Hebron district, Data were statistically analyzed by the SPSS program , The study concluded that the reality of the application of Balanced Scorecard Approach in Islamic banks was High in general on all dimensions of the study, and that the most important obstacles to the application of the Balanced Scorecard (BSC )Approach in these banks are the lack of knowledge of these banks and the benefits of the application of this approach, In addition to the high cost of implementation and the lack of qualified personnel to implement it, The study recommended the need for attention and increase Islamic banks in focusing on the application of this approach because of its advantages which are beneficial to the banks , customers and the community in general and its adoption in the marketing strategies, and that Islamic banks should work to intensify its efforts to develop and improve banking services to keep up with developments in the world.
References
Abu Fadda, M. (2006). Towards Developing a Balanced score card approach for Measuring Strategic Performance in Islamic Banking Institutions, unpublished PhD Thesis, Arab Academy for Banking and Financial Sciences, Amman, Jordan.
Abu Qamar, M. (2009). Evaluation of the Performance of the Bank of Palestine Limited using Balanced Scorecard, Master Thesis, Islamic University, Gaza, Palestine.
Abu-Gazer, H. A. (2012). The extent of the use of Balanced Scorecard as a tool for evaluating the performance of the Palestinian Islamic Bank: a field study, unpublished Master Thesis, Faculty of Commerce, Islamic University, Gaza, Palestine.
Ahmad, Z. (2010). The awareness of specialists in the banking business with the BSC approach and the extent to which the commercial, Islamic and foreign banks working in Pakistan have implemented this approach, Interdisciplinary Journal of Contemporary Research in Business Company, Institute of Interdisciplinary Business Research, 2(2).
Al-Dhibeh, Z. (2011). The Extent of Implementation of Balanced score card (BSC) in Yemeni Commercial Banks: An Empirical Study on Yemeni Commercial Banks, Economic and Administrative Research , 9.
Al-Gareeb & Abu Ajila R. (2012). The extent of the possibility of using a balanced sceore card to evaluate performance in Libyan commercial banks, unpublished Master thesis, Middle East University, Business School.
Ali, A. M. (2005). Hedging the Risks of Financing Formats: The Sudan Experience, Journal of the Union of Arab Banks, 299, 54-58.
Al-Najjar, S. M., & Khalaf K. H. (2012). Designing a Balanced Scorecard to Measure a Bank's Performance: A Case Study, International Journal of Business Administration, 3(4).
Azaizia, S. (2010). Constraints on the Use of Balanced Scorecard in Jordanian Commercial Banks, Unpublished Master Thesis, Al-Bayt University, Jordan.
Barkman, H. N. (2007). Using the Balanced Scorecard as a New Technique for Strategic Control in Practice on Some Business Organizations, unpublished PhD thesis, Damascus, 87-88.
Chaudran, D. (2003). Balanced Scorecard (BSC) and performance improvement, http//Organized Chang.com/Balance Scorecard.htm.
Dargham, M., & Abufadda, M. (2009). The Effect of the Balanced Performance Model(BSC) on Enhancing the Strategic Financial Performance of the Palestinian National Banks Operating in the Gaza Strip, Journal of the Islamic University , 17(2), 741-788.
Dave, S. R. (2012). Applaying Balanced Scorecard in Indian Banking Sector: An Empirical study of the state bank of India, Pacific Business Review International, 5(6).
Kaplan, R., & David, N. (1992). The Balanced Scorecard Measure the Drive performance, Harvard business review, 170(1).
Moriswa, T. (2002). Building performance measurement systems with the balance score card Approach, Nomura Research Institute (NAI) papers, No.45, April.
Mubarak, A. M., Younis & Mohamed M. (1996). Economics of Money, Banking and International Trade, University House, Alexandria, p. 173.
Nik, M. N. A., Abdul., A. R. H., & Abdul H. A. (2013). The Balanced Scordcard: Structure and Potential Use in Malaysian Islamic Banks, The 5th International Conference on Financial Crime (ICFC), Global Trends in Financial Crimes in the New Economies.
Ombuna, D. S., Omido, K., Garashi, H. M., Odera, O., & Okaka, O. (2013). Impact of balanced scorecard usage on the performance of commercial banks. International Journal of Information Technology and Business Management, 10(1), 40-48.
Rostami, M., Goudarzi, A., & Zaj, M. (2015). Defining balanced scorecard aspects in banking industry using FAHP approach. International Journal of Economics and Business Administration, 1(1), 25-38.
Salama, R. (2002). Motives of Traders with Commercial and Islamic Banks in Jordan, Al-Busair Magazine, 6(2),12-42.
Salamat S., & Ghadikalaei, S. M. H. (2014). Evaluate performance of employee in Bank based on BSC Balanced Scorecard Model (case study: branches of Tehran district), Epistemologia, 11(2), 238-244.
Zhang, Y., &Li, L. (2009). Study on Balance Scorecard of Commercial Bank in Performance Management System ,Proceeding of the 2009, International Symposium on Web Information Systems and Applications (WISA09) Nanchang, P.R.Chaina, May 22-24,pp206-209.
Zoelf , A., & Noor, A. N. (2005). The Importance and Extent of the Use of Balanced Scorecard in Evaluating Performance: An Applied Study in a Sample of Jordanian Banks, Jordanian Journal of Business Administration, I(2), 18-39.
Copyright (c) 2020 Raed Abueid
This work is licensed under a Creative Commons Attribution 4.0 International License.
