Factors that Influence the Adoptions of Internet Banking Among Customers
Keywords:
Customer’s Adoption, Influence Factors, Internet Banking.
Abstract
Internet banking is the latest technology that has revolutionized the changes of banking and business systems around the world. However, arrival of technology has an impact on Internet banking and transforms from a traditional banking system to a very useful innovation technology. The purpose of this study is to analyze factors that have influenced users to use Internet banking in doing financial transaction. This study uses content analysis on the previous literatures. The findings showed that there were 10 main different factors which influence the adoption of internet banking by the users. This study also proved that the highest factors which consist of 2 main factors are generated from technology acceptance model (TAM). Contribution of this research are significantly helps bank to have a better understanding on factors that influence the adoption of internet banking as well as help to develop a strategy to improved internet banking services.
References
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Bhatt, A. (2016). Factor affecting Customers’ adoption of Mobile banking services. Journal of Internet Banking and Commerce. 22(1).
________ (2013). Consumer taking charge, consumer and convergence III. KPMG International.
Capgemini. (2013). World retail banking report. European Financial Management and marketing association.
Cheng T, et.al. (2006). Examination of attitudes towards teaching online courses based on theory of Reasoned Action of University faculty in Taiwan. British Journal of Educational Technology. 683–693.
Crabble, M., Standing, C., Standing S. & Karjaluoto H. (2009). An Adoption model for mobile banking in Ghana. International Journal of Mobile Communication. 7(1). 515 – 543.
Doll, W.J., Xia W. & Torkzadeh G. (1994). A confirmatory factor analysis of the end-user computing satisfaction instrument. Mis Quarterly. 453 – 461.
Driga I. (2014). E-Banking services: Features, challenges and benefits. International Journal of Internet banking and commerce. 49-58.
Eriksson, K., Kerem K. & Nilsson D. (2008). The adoption of commercial innovations in the former Central and Eastern European markets. The case of internet banking in Estonia. International Journal of Bank Marketing. 26 (3). 154-69.
Fred, D. (1989). Perceived Usefulness, Perceived Ease of Use and user acceptance of Information Technology. MIS Quartely. 319-340.
Goh, T.T., Suki, N.M. & Fam K. (2014). Exploring a consumption value model for Islamic mobile banking adoption. Journal of Islamic Marketing. 5(1). 344 – 365.
Guiltinand, J.P & Donnelly, J.H. (1983). The use of product portfolio analysis in bank marketing planning. Management issues for financial institutions 50.
Heinonen, K. (2007). Conceptualizing Online banking service value. Journal of Financial services marketing. 39-52.
Howcroft, B., Hamilton & Hewer P. (2002). Consumer attitude and the usage and adoption of home-based banking in the United Kingdom. International Journal of Bank Marketing. 20(1). 111 – 121.
Jahangir, N. & Begum, N. (2008). The role of Perceived Usefulness, Perceived ease of Use, Security and Privacy and Customer attitude to engender adaptation in the context of Eletronic banking. African Journal of Business Management. 32 – 40.
Karjaluoto, H., Matilla, M. & Pento, T. (2002). Factors underlying attitude formation towards online banking in Finland. International Journal of Bank Marketing. 20(1). 261 – 272.
Koksal, M. H. (2016). The intentions of Lebanese Consumers to adopt mobile banking. International Journal of Bank Marketing. 34(3). 556-568.
Laforet, S. & Xiaoyan, L. (2005). Consumers’ attitudes towards online and mobile banking in China. International Journal of Bank Marketing. 23(1). 362 – 380
Laukkanen, T. & Cruz, P. (2012). Cultural, Individual and device-specific antecedents on mobile banking adoption: a Cross-national study. Proceedings of the 45th IEEE Hawaii International Conference on System Sciences (HCISS). Hawaii.
Laukkanen, T. (2007). Internet vs Mobile Banking: Comparison customer value perception. Journal of Business process management. 788-797.
Lee, M. (2009). Factors influencing the adoption of internet banking: An integration of TAM and TPB with perceived risk and perceived benefit. Electronic Commerce Research and Applications. 8(3). 130–141.
Lin, H. F. (2010). An empirical Investigation of Mobile banking adaptations: The effect of Innovation attributes and Knowledge-based Trust. International Journal of Information and Management. 31(1). 252 – 260.
Maitlo, G.M. et al. (2015). Factor that influence the adoption of Online banking services in Hyderadab. International Journal of Economics & Management Science. 1-10.
McKechnie, S., Winklhofer, H. I. & Ennew, C. (2006). Applying the technology acceptance model to the online retailing of financial services. International Journal of Retail and Distribution Management, 34(4). 388-410.
Mekter, et.al. (2003). Factor affecting the adoption of mobile banking services. Journal of Internet banking and Commerce. 8(1). 89 – 101.
Melek, et.al. (2010). An Evaluation of Internet banking in Turkey. Journal of Internet banking and Commerce. 15(2). 1–25.
Mobarek, A. (2007). E-Banking practices and customer satisfaction: A case study in Botswana. Botswana.
Octavian, D. & Daniela, P. (2006). The Adoption of Electronic Banking Services in Developing Countries - The Romanian Case. Journal of Internet banking and Commerce. 1–16.
Oliveira, T. et.al. (2014). Extending the understanding of mobile banking adoption: When UTAUT meets TTF and ITM. International Journal of Bank Marketing. 34(5). 689-703.
Omar, A. et.al. (2011). Customer Perception towards Online Banking Services: Empirical Evidence from Pakistan. Journal of Internet Banking and Commerce. 16(2).
Pace, D. (2016). Customer's perceptions towards online banking services in Malta. Valleta, Malta: University of Malta.
Peter, A. A. O. (2015). Factor affecting the adoption of Internet banking in Nigeria. E-theses. Eastern Mediterannean University Cyprus.
Pikkarainen, et.al. (2004). Consumer acceptance of online banking: an extension of the Technology Acceptance Model. Journal of Internet Research. 14(1). 224 – 235.
Polasik & Wisniewski, M. (2009). Empirical analysis of Internet banking adoption in Poland. International Journal of Bank marketing. 32-52.
Polatoglu, V. N. & Ekin, S. (2001). An empirical Investigation of the Turkish consumers’ acceptance of Internet banking services. International Journalof Bank Marketing. 156 – 165.
Raghavendran, G. (2009). Mobile banking: Can elephants and hippos tango? Journal of Business strategy. 14-20.
Ramayah et.al. (2006). User acceptance of Internet banking in Malaysia: Test of three computing Models. International Journal of E-adoption. 1(1). 1 – 19.
Reynolds, K.E. & Beatty, S.E. (2000). A relationship customer typology. Journal of Retailing. 75(1). 509 – 523.
Roger, E.M. & Shoemaker, F. (1971). Communication In Innovation. New York USA. Free Press.
Sazili, S. et.al. (2014). Factor that influence Internet banking adoption among Postgraduate students. International Journal of Innovative Research in computer science & Technology. 22-27.
Shaikh, A. & Karjaluoto, H. (2016). Mobile banking adoption: A Literature review. Journal of Telematics and Informatics. 32(1). 129-142.
Steward, K. J. (1999). Transference as a means of building trust in World Wide Web sites. 20th International conference proceedings on Informations Systems. 459 – 464.
Teo, A. et al. (2012). Can the demographic and subjective norms influence the adoption of mobile banking? International Journal of Mobile Communication. 10(1). 578 – 597.
Uchenna, C. E. et al (2011). Factors affecting Internet Banking adoption among Young Adults. International conference of Social Science and Humanity. 377 – 381.
Vainio, H. M. (2006). Factor influencing corporate customers’ acceptance of Internet banking: A Case of Scandinavian trade finance. E-theses. The Swedish School of Economics and Business Administration.
Vasiliki, K. (2017). Factor influencing the adoption of Internet banking in Greece. E-theses University of Greenwitch Greece.
Venkatesh, V. & Davis, F. (1996). A model of antecedents of perceived ease of use: A Development and test. Journal of decision Science. 27. 451 – 481.
Yousafzai. S. (2005). Customer behaviour towards Internet banking. Cardiff United Kingdom: Cardiff Business school Cardiff.
Zaman, S. U. (2016). An Investigation into Prime Issues impeding the adoption of Internet banking in Pakistani firms and Organisations. Journal of Internet banking and Commerce. 1(1). 1 -14.
Bhatt, A. (2016). Factor affecting Customers’ adoption of Mobile banking services. Journal of Internet Banking and Commerce. 22(1).
________ (2013). Consumer taking charge, consumer and convergence III. KPMG International.
Capgemini. (2013). World retail banking report. European Financial Management and marketing association.
Cheng T, et.al. (2006). Examination of attitudes towards teaching online courses based on theory of Reasoned Action of University faculty in Taiwan. British Journal of Educational Technology. 683–693.
Crabble, M., Standing, C., Standing S. & Karjaluoto H. (2009). An Adoption model for mobile banking in Ghana. International Journal of Mobile Communication. 7(1). 515 – 543.
Doll, W.J., Xia W. & Torkzadeh G. (1994). A confirmatory factor analysis of the end-user computing satisfaction instrument. Mis Quarterly. 453 – 461.
Driga I. (2014). E-Banking services: Features, challenges and benefits. International Journal of Internet banking and commerce. 49-58.
Eriksson, K., Kerem K. & Nilsson D. (2008). The adoption of commercial innovations in the former Central and Eastern European markets. The case of internet banking in Estonia. International Journal of Bank Marketing. 26 (3). 154-69.
Fred, D. (1989). Perceived Usefulness, Perceived Ease of Use and user acceptance of Information Technology. MIS Quartely. 319-340.
Goh, T.T., Suki, N.M. & Fam K. (2014). Exploring a consumption value model for Islamic mobile banking adoption. Journal of Islamic Marketing. 5(1). 344 – 365.
Guiltinand, J.P & Donnelly, J.H. (1983). The use of product portfolio analysis in bank marketing planning. Management issues for financial institutions 50.
Heinonen, K. (2007). Conceptualizing Online banking service value. Journal of Financial services marketing. 39-52.
Howcroft, B., Hamilton & Hewer P. (2002). Consumer attitude and the usage and adoption of home-based banking in the United Kingdom. International Journal of Bank Marketing. 20(1). 111 – 121.
Jahangir, N. & Begum, N. (2008). The role of Perceived Usefulness, Perceived ease of Use, Security and Privacy and Customer attitude to engender adaptation in the context of Eletronic banking. African Journal of Business Management. 32 – 40.
Karjaluoto, H., Matilla, M. & Pento, T. (2002). Factors underlying attitude formation towards online banking in Finland. International Journal of Bank Marketing. 20(1). 261 – 272.
Koksal, M. H. (2016). The intentions of Lebanese Consumers to adopt mobile banking. International Journal of Bank Marketing. 34(3). 556-568.
Laforet, S. & Xiaoyan, L. (2005). Consumers’ attitudes towards online and mobile banking in China. International Journal of Bank Marketing. 23(1). 362 – 380
Laukkanen, T. & Cruz, P. (2012). Cultural, Individual and device-specific antecedents on mobile banking adoption: a Cross-national study. Proceedings of the 45th IEEE Hawaii International Conference on System Sciences (HCISS). Hawaii.
Laukkanen, T. (2007). Internet vs Mobile Banking: Comparison customer value perception. Journal of Business process management. 788-797.
Lee, M. (2009). Factors influencing the adoption of internet banking: An integration of TAM and TPB with perceived risk and perceived benefit. Electronic Commerce Research and Applications. 8(3). 130–141.
Lin, H. F. (2010). An empirical Investigation of Mobile banking adaptations: The effect of Innovation attributes and Knowledge-based Trust. International Journal of Information and Management. 31(1). 252 – 260.
Maitlo, G.M. et al. (2015). Factor that influence the adoption of Online banking services in Hyderadab. International Journal of Economics & Management Science. 1-10.
McKechnie, S., Winklhofer, H. I. & Ennew, C. (2006). Applying the technology acceptance model to the online retailing of financial services. International Journal of Retail and Distribution Management, 34(4). 388-410.
Mekter, et.al. (2003). Factor affecting the adoption of mobile banking services. Journal of Internet banking and Commerce. 8(1). 89 – 101.
Melek, et.al. (2010). An Evaluation of Internet banking in Turkey. Journal of Internet banking and Commerce. 15(2). 1–25.
Mobarek, A. (2007). E-Banking practices and customer satisfaction: A case study in Botswana. Botswana.
Octavian, D. & Daniela, P. (2006). The Adoption of Electronic Banking Services in Developing Countries - The Romanian Case. Journal of Internet banking and Commerce. 1–16.
Oliveira, T. et.al. (2014). Extending the understanding of mobile banking adoption: When UTAUT meets TTF and ITM. International Journal of Bank Marketing. 34(5). 689-703.
Omar, A. et.al. (2011). Customer Perception towards Online Banking Services: Empirical Evidence from Pakistan. Journal of Internet Banking and Commerce. 16(2).
Pace, D. (2016). Customer's perceptions towards online banking services in Malta. Valleta, Malta: University of Malta.
Peter, A. A. O. (2015). Factor affecting the adoption of Internet banking in Nigeria. E-theses. Eastern Mediterannean University Cyprus.
Pikkarainen, et.al. (2004). Consumer acceptance of online banking: an extension of the Technology Acceptance Model. Journal of Internet Research. 14(1). 224 – 235.
Polasik & Wisniewski, M. (2009). Empirical analysis of Internet banking adoption in Poland. International Journal of Bank marketing. 32-52.
Polatoglu, V. N. & Ekin, S. (2001). An empirical Investigation of the Turkish consumers’ acceptance of Internet banking services. International Journalof Bank Marketing. 156 – 165.
Raghavendran, G. (2009). Mobile banking: Can elephants and hippos tango? Journal of Business strategy. 14-20.
Ramayah et.al. (2006). User acceptance of Internet banking in Malaysia: Test of three computing Models. International Journal of E-adoption. 1(1). 1 – 19.
Reynolds, K.E. & Beatty, S.E. (2000). A relationship customer typology. Journal of Retailing. 75(1). 509 – 523.
Roger, E.M. & Shoemaker, F. (1971). Communication In Innovation. New York USA. Free Press.
Sazili, S. et.al. (2014). Factor that influence Internet banking adoption among Postgraduate students. International Journal of Innovative Research in computer science & Technology. 22-27.
Shaikh, A. & Karjaluoto, H. (2016). Mobile banking adoption: A Literature review. Journal of Telematics and Informatics. 32(1). 129-142.
Steward, K. J. (1999). Transference as a means of building trust in World Wide Web sites. 20th International conference proceedings on Informations Systems. 459 – 464.
Teo, A. et al. (2012). Can the demographic and subjective norms influence the adoption of mobile banking? International Journal of Mobile Communication. 10(1). 578 – 597.
Uchenna, C. E. et al (2011). Factors affecting Internet Banking adoption among Young Adults. International conference of Social Science and Humanity. 377 – 381.
Vainio, H. M. (2006). Factor influencing corporate customers’ acceptance of Internet banking: A Case of Scandinavian trade finance. E-theses. The Swedish School of Economics and Business Administration.
Vasiliki, K. (2017). Factor influencing the adoption of Internet banking in Greece. E-theses University of Greenwitch Greece.
Venkatesh, V. & Davis, F. (1996). A model of antecedents of perceived ease of use: A Development and test. Journal of decision Science. 27. 451 – 481.
Yousafzai. S. (2005). Customer behaviour towards Internet banking. Cardiff United Kingdom: Cardiff Business school Cardiff.
Zaman, S. U. (2016). An Investigation into Prime Issues impeding the adoption of Internet banking in Pakistani firms and Organisations. Journal of Internet banking and Commerce. 1(1). 1 -14.
Published
2018-12-18
How to Cite
Bin Haji Saman, M. A. (2018). Factors that Influence the Adoptions of Internet Banking Among Customers. American Finance & Banking Review, 3(1), 35-41. https://doi.org/10.46281/amfbr.v3i1.218
Section
Research Paper/Theoretical Paper/Review Paper/Short Communication Paper
Copyright (c) 2018 Muhammad Azimulhakim Bin Haji Saman
This work is licensed under a Creative Commons Attribution 4.0 International License.
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