THE EMPIRICAL REVIEW OF THE ORGANIZATIONAL, TECHNOLOGICAL, ENVIRONMENTAL AND HUMAN RESOURCES FACTORS ON THE EFFICIENCY OF THE DIGITAL TRANSFORMATION, OMAN
Keywords:
E-Government, E-Services, Digital Transformation & Oman.
Abstract
The Sultanate of Oman accepts and uses e-services among public services, which largely depend on the institutional process and implementation of e-government, sometimes with different preferences for the reality of digitalization. It is important and plays an important role in the economic, political and prosperity of the Middle East. Therefore, the country is focusing on technology that enables services and government-wide strategies. Regarding such issues, the main aim of the study is to examine the means available to examine the effectiveness of electronic services and digital transformation in the selected public sector in the Sultanate of Oman. The study used online empirical sources in the names of organizational, technology, environment and human resource factors, as well as the effectiveness of digital change in various online database sources such as Google Scholars, Springer Link, Wiley, Science Direct, JSTOR, Emerald Full text, Scopus and EBSCO HOST, etc. The review results show that organizational, technological, environmental and human factors play an important role in ensuring the effectiveness of the public sector in the digital transformation in the Sultanate of Oman. The study also found that the success of e-government in Oman depends on the willingness and intention of citizens to use e-government services. The country's government should consider developing vital IT projects, ignoring citizens' opinions, to make traditional services more efficient online. Understanding citizen adoption is an important element of E-Government, enabling it to provide policymakers and decision makers with a range of strategic management plans and actions to build and rapidly accelerate adoption of these services to increase citizen participation, also the adoption rate. A summary of the study's findings provides guidance for the future scope of empirical research to ensure the effectiveness of the public sector for digital transformation in the Sultanate of Oman and its regions.
References
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Nidadhavolu, A. (2018). Impact of leadership styles on employee job satisfaction and organizational commitment–A study in the construction sector in India.
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Omar, A., Weerakkody, V., & Sivarajah, U. (2017). Digitally enabled service transformation in UK public sector: A case analysis of universal credit. International Journal of Information Management, 37(4), 350-356.
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Patel, K. K., & Patel, S. M. (2016). Internet of things-IOT: definition, characteristics, architecture, enabling technologies, application & future challenges. International journal of engineering science and computing, 6(5).
Pesotskaya, E., & Petrov, I. (2018). International experience of state support and encouragement of digital economy processes. Paper presented at the SHS Web of Conferences.
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Rossouw, J., & Alexander, P. (2015). A practical transition of employees towards information systems adoption: A public service perspective.
Scott, M., DeLone, W., & Golden, W. (2016). Measuring eGovernment success: a public value approach. European Journal of Information Systems, 25(3), 187-208.
Shagvaliyeva, S., & Yazdanifard, R. (2014). Impact of flexible working hours on work-life balance. American Journal of Industrial and Business Management, 2014.
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Siddiquee, N. A. (2016). E-government and transformation of service delivery in developing countries. Transforming Government: People, Process and Policy.
Smith, P. C. (1969). The measurement of satisfaction in work and retirement: A strategy for the study of attitudes.
Sokhea, S., & Sophea, S. (2019). The Influence of Organization Factor on E-service Adoption: The Case of Cambodia.
Sow, M., & Aborbie, S. (2018). Impact of leadership on digital transformation. Business and Economic Research, 8(3), 139-148.
Telwatte, A., Anglim, J., Wynton, S. K., & Moulding, R. (2017). Workplace accommodations for employees with disabilities: A multilevel model of employer decision-making. Rehabilitation psychology, 62(1), 7.
Thuijsman, T. (2015). Leadership styles and their influence on employees regarding the acceptance of organizational change. University of Twente,
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Wee, J. S., Phang, S. N., & Khalil, S. (2018). Re-thinking government administration: Issues of decentralization, Public service innovation and transformation in Malaysia. International Journal of Management Research & Review, 3(2), 7-16.
Yusof, S. A. B. M., & Abdulraheem, M. H. (2015). Real Factors which Impact on Decision Making in the E-government. Paper presented at the 2015 6th International Conference on Intelligent Systems, Modelling and Simulation.
Zeike, S., Bradbury, K., Lindert, L., & Pfaff, H. (2019). Digital leadership skills and associations with psychological well-being. International journal of environmental research and public health, 16(14), 2628.
Al-Busaidy, M., & Weerakkody, V. (2011). E-government services in Oman: an employee's perspective. Electronic Government, An International Journal, 8(2-3), 185-207.
Al-Khouri, A. M. (2014). Digital identity: Transforming GCC economies. Innovation, 16(2), 184-194.
Al Busaidi, N. S., Bhuiyan, A. B., & Zulkifli, N. (2019). The Critical Review on the Adoption of ICTs in the Small and Medium Enterprises (SMEs) in the Developing Countries. International Journal of Small and Medium Enterprises, 2(2), 33-40.
Al Salmi, M., Mohtar, S., & Hasnan, N. (2017). How to implement successful e-Government: Case study of Sultanate of Oman.
Al Shobaki, M. M., Naser, S. S. A., Amuna, Y. M. A., & El Talla, S. A. (2017). The Efficiency of Information Technology and its Role of e-HRM in the Palestinian Universities. International Journal of Engineering and Information Systems, 1(5), 36-55.
Al Zefeiti, S. M. B. (2017). The Influence of Transformational Leadership Behaviours on Oman Public Employees’ Work Performance. Asian Social Science, 13(3), 102-116.
AlMaimani, J., & Johari, F. B. (2014). Tourism development plan in Oman. Indicator, 2015, 2016p.
Alrawabdeh, W. (2014). The Impact of environmental factors on e-government implementation: The case of Jordan. International Journal of Management Sciences and Business Research, 3(3).
Alshuaibi, A. (2017). Technology as an important role in the implementation of Saudi Arabia’s vision 2030. International Journal of Business, Humanities and Technology, 7(2), 52-62.
Armstrong, M. (2006). Performance management: Key strategies and practical guidelines: Kogan Page Limited.
Arnett, D. B., Laverie, D. A., & McLane, C. (2002). Using job satisfaction and pride as internal-marketing tools. Cornell hotel and restaurant administration quarterly, 43(2), 87-96.
Balan, A. C., & Cavendish, K. (2017). Leadership in the Digital and Social Era-A Theoretical Review and Digital Gamification for Employee Development.
Bataineh, E., & Al Mutawa, S. (2016). An Analysis Study of Factors That Determine E-Services Usage by End Users: A Case Study. Journal of e-Government Studies and Best Practices, 2016, 1-15.
Batalli, M. (2015). Measurement and e valuation of the public administration performance through delivery of electronic services. Academicus International Scientific Journal, 6(12), 169-179.
Benzer, R. (2015). E-Government in Developed Countries, The Case of Turkey. IJCSIT) International Journal of Computer Science and Information Technologies, 6(1), 710-714.
Bilbil, E. T. (2017). The operationalizing aspects of smart cities: The case of Turkey’s smart strategies. Journal of the Knowledge Economy, 8(3), 1032-1048.
Chung, H., & Tijdens, K. (2013). Working time flexibility components and working time regimes in Europe: using company-level data across 21 countries. The International Journal of Human Resource Management, 24(7), 1418-1434.
Cssmbb, M. (2016). What is job-satisfaction? Explain the effects of job-satisfaction on job withdrawal of employees.
Cummings, T. G., & Feyerherm, A. E. (2016). Transformation and Change in Large Systems. Practicing Organization Development.
Dong, L. N. T., & Phuong, N. N. D. (2018). Organizational justice, job satisfaction and organizational citizenship behavior in higher education institutions: A research proposition in Vietnam. The Journal of Asian Finance, Economics, and Business, 5(3), 113-119.
Filgueiras, F., Flávio, C., & Palotti, P. (2019). Digital Transformation and Public Service Delivery in Brazil. Latin American Policy, 10(2), 195-219.
Foerster-Metz, U. S., Marquardt, K., Golowko, N., Kompalla, A., & Hell, C. (2018). Digital transformation and its implications on organizational behavior. Journal of EU Research in Business, 2018(S 3).
Franke, R., & Eckhardt, A. (2014). Crucial factors for E government implementation success and failure: case study evidence from Saudi Arabia.
Hussain, M. D., Bhuiyan, A. B., Said, J., & Ab, M. S. B. (2017). Entrepreneurship Education is the Key Contrivance of Poverty Alleviation: An Empirical Review. MAYFEB Journal of Business and Management, 1.
Jaworek, M., & Dyląg, A. (2015). Perception of work environment among women and men: workload and autonomy in relation to job engagement. Jagiellonian Journal of Management, 1(3).
Jones, K., & Jones, E. (2011). Flexible working practices in the UK: Gender and management perspectives. Journal of women in society, 2, 1-8.
Kamal, M. M., Bigdeli, A. Z., Themistocleous, M., & Morabito, V. (2015). Investigating factors influencing local government decision makers while adopting integration technologies (IntTech). Information & Management, 52(2), 135-150. doi:https://doi.org/10.1016/j.im.2014.06.007
Kaya, C., & Ceylan, B. (2014). An empirical study on the role of career development programs in organizations and organizational commitment on job satisfaction of employees. American Journal of Business and Management, 3(3), 178-191.
Kumarasamy, M. M., Hasbolah, F., Hamzah, H., Mohd Fazmi, K. N., Omar, S. A., & Bhuiyan, A. B. (2021). Conceptual review between religiosity, work-life balance and employee performance of the employees in Higher Education Institutions (HEIs).
Kurfalı, M., Arifoğlu, A., Tokdemir, G., & Paçin, Y. (2017). Adoption of e-government services in Turkey. Computers in Human Behavior, 66, 168-178.
Letch, N., & Teo, J. (2015). Accounting for the contexts of government service transformation. Transforming Government: People, Process and Policy, 9(3), 352-369. doi:10.1108/TG-08-2014-0035
Li, L., Su, F., Zhang, W., & Mao, J. Y. (2018). Digital transformation by SME entrepreneurs: A capability perspective. Information Systems Journal, 28(6), 1129-1157.
Lin, S.-C., & Lin, J. S.-J. (2011). Impacts of coworkers relationships on organizational commitment-and intervening effects of job satisfaction. African Journal of Business Management, 5(8), 3396-3409.
Marchio, G., Benedetti, M., & Russo, C. (2015). How to Spread e-Government? A Two-Step Framework to Define Innovation Strategies. Paper presented at the Proceedings of The 15th European Conference on eGovernment ECEG 2015 University of Portsmouth.
Maroye, L., van Hooland, S., Aranguren Celorrio, F., Soyez, S., Losdyck, B., Vanreck, O., & de Terwangne, C. (2017). Managing electronic records across organizational boundaries. Records management journal, 27(1), 69-83. doi:10.1108/RMJ-11-2015-0037
Maroye, L., Van Hooland, S., Celorrio, F. A., Soyez, S., Losdyck, B., Vanreck, O., & de Terwangne, C. (2017). Managing electronic records across organizational boundaries. Records management journal.
Naqvi, S. J., & Al-Shihi, H. (2014). Factors Affecting M-commerce Adoption in Oman using Technology Acceptance Modeling Approach. TEM Journal, 3(4), 315.
Nidadhavolu, A. (2018). Impact of leadership styles on employee job satisfaction and organizational commitment–A study in the construction sector in India.
Ocen, E., Francis, K., & Angundaru, G. (2017). The role of training in building employee commitment: the mediating effect of job satisfaction. European Journal of Training and Development.
Omar, A., Weerakkody, V., & Sivarajah, U. (2017). Digitally enabled service transformation in UK public sector: A case analysis of universal credit. International Journal of Information Management, 37(4), 350-356.
Oseni, K. O., & Dingley, K. (2015). Roles of E-Service in Economic Development, Case Study of Nigeria, a Lower-Middle Income Country. International Journal of Managing Information Technology (IJMIT), 7.
Ozols, G., & Meyerhoff Nielsen, M. (2018). Connected Government Approach for Customer-centric Public Service Delivery: Comparing strategic, governance and technological aspects in Latvia, Denmark and the United Kingdom.
Pan, W. (2005). A study on the personal background, motivation, and job satisfaction of museum volunteers-A case study of Kaohsiung Museum of History. master thesis, Graduate Institute of Education Administration, National …,
Patel, K. K., & Patel, S. M. (2016). Internet of things-IOT: definition, characteristics, architecture, enabling technologies, application & future challenges. International journal of engineering science and computing, 6(5).
Pesotskaya, E., & Petrov, I. (2018). International experience of state support and encouragement of digital economy processes. Paper presented at the SHS Web of Conferences.
Rahman, M. Z., & Bhuiyan, A. B. (2019). The Influencing Factors on the Effectiveness of Foundation Training Programs: A Case Study of the Health Cadre Service in Bangladesh. International Journal of Business and Management Future, 3(2), 13-21.
Rajan, D. (2018). Negative impacts of heavy workload: A comparative study among sanitary workers. Sociol. Int. J, 2(6), 465-474.
Rossouw, J., & Alexander, P. (2015). A practical transition of employees towards information systems adoption: A public service perspective.
Scott, M., DeLone, W., & Golden, W. (2016). Measuring eGovernment success: a public value approach. European Journal of Information Systems, 25(3), 187-208.
Shagvaliyeva, S., & Yazdanifard, R. (2014). Impact of flexible working hours on work-life balance. American Journal of Industrial and Business Management, 2014.
Shamsi, R. S. H. A., Ameen, A. A., Isaac, O., Al-Shibami, A. H., & Khalifa, G. S. (2018). The impact of innovation and smart government on happiness: Proposing conceptual framework. International Journal of Management and Human Science (IJMHS), 2(2), 10-26.
Shih, Y. W., & Koch, A. (2020). Psychological Safety for Organizational Cultural Change: An exploratory study in a Swedish multinational chemical engineering company. In.
Siddiquee, N. A. (2016). E-government and transformation of service delivery in developing countries. Transforming Government: People, Process and Policy.
Smith, P. C. (1969). The measurement of satisfaction in work and retirement: A strategy for the study of attitudes.
Sokhea, S., & Sophea, S. (2019). The Influence of Organization Factor on E-service Adoption: The Case of Cambodia.
Sow, M., & Aborbie, S. (2018). Impact of leadership on digital transformation. Business and Economic Research, 8(3), 139-148.
Telwatte, A., Anglim, J., Wynton, S. K., & Moulding, R. (2017). Workplace accommodations for employees with disabilities: A multilevel model of employer decision-making. Rehabilitation psychology, 62(1), 7.
Thuijsman, T. (2015). Leadership styles and their influence on employees regarding the acceptance of organizational change. University of Twente,
van Dyk, R., & Van Belle, J.-P. (2019). Factors influencing the intended adoption of digital transformation: a South African case study. Paper presented at the 2019 Federated Conference on Computer Science and Information Systems (FedCSIS).
Vroom, V. H. (1964). Work and motivation.
Wee, J. S., Phang, S. N., & Khalil, S. (2018). Re-thinking government administration: Issues of decentralization, Public service innovation and transformation in Malaysia. International Journal of Management Research & Review, 3(2), 7-16.
Yusof, S. A. B. M., & Abdulraheem, M. H. (2015). Real Factors which Impact on Decision Making in the E-government. Paper presented at the 2015 6th International Conference on Intelligent Systems, Modelling and Simulation.
Zeike, S., Bradbury, K., Lindert, L., & Pfaff, H. (2019). Digital leadership skills and associations with psychological well-being. International journal of environmental research and public health, 16(14), 2628.
Published
2021-10-30
How to Cite
Maamari, N. K. S. A., & Bhuiyan, A. B. (2021). THE EMPIRICAL REVIEW OF THE ORGANIZATIONAL, TECHNOLOGICAL, ENVIRONMENTAL AND HUMAN RESOURCES FACTORS ON THE EFFICIENCY OF THE DIGITAL TRANSFORMATION, OMAN. International Journal of Business and Management Future, 5(1), 38-55. https://doi.org/10.46281/ijbmf.v5i1.1458
Section
Research Paper/Theoretical Paper/Review Paper/Short Communication Paper
Copyright (c) 2021 Nassr Khalfan Salim Al Maamari, Abul Bashar Bhuiyan
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